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Showing 1–4 of 4 courses
Manage reception and front-office operations professionally through stronger communication, visitor handling, coordination, security awareness and service standards.
Ksh 23,000/ participant
View courseHandle complaints and emotionally difficult customer interactions calmly, fairly and professionally while working toward practical resolution.
Ksh 23,000/ participant
View courseDesign and improve customer journeys by connecting customer expectations, operational processes, employee behaviour and experience measurement.
Ksh 22,000/ participant
View courseBuild practical customer-service skills for understanding customer needs, communicating professionally, resolving problems and delivering consistently positive service.
Ksh 23,000/ participant
View course